Embracing & Managing Negative Feedback
The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services.
The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services.
If you’re anything like me, you’re pretty overwhelmed with the never-ending commercials concerning the newest updates, systems, and innovations the IT world sends out. We are inundated with more and more. It seems the IT world is constantly evolving – but is that the reality? On December 18th, 2014 Christopher Dorobek sat down with aRead… Read more »
There is no doubt that the consequences of a potential federal government shutdown on October 1 could have significant economic consequences within the United States, as well as on federal workers who are furloughed during the shutdown. While true economic impacts are hard to quantify, the Bureau of Economic Analysis estimated in January 2014 thatRead… Read more »
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »
There is no doubt that one of today’s hottest technologies is predictive analytics. Over the past several years, this approach to uncovering value in the massive amounts of data produced daily has been slowly expanding its way through government at all levels. Finding the successful implementers of predictive analytics within government can be challenging. ToRead… Read more »
With the upcoming deadline to pass the budget for the 2016 fiscal year, it’s a good time to revisit the impact of past shutdowns and Continuing Resolutions (CR) – both which can delay funding to agencies and cause uncertainty over future funding. Much has been written about the cost of these budget uncertainties, particularly aroundRead… Read more »
For GSA, collaboration is more than just a buzzword or standing at a podium talking to stakeholders. It is a dialog – a give and take that includes understanding and respecting everyone’s needs, goals, and values. Successful collaboration happens when everyone is committed to the core principles of trust, understanding, and compromise– and the end… Read more »
On Wednesday, GovLoop hosted its Second Annual State and Local Government Innovators Virtual Summit, an all-day, virtual event with six different online trainings, networking opportunities and resources to help state and local govies do their job better. Below is a recap of our session on The Secret to Better Records Management. Records management is oneRead… Read more »
Truth is a point of view, but authenticity can’t be faked. Peter Gruber One of the challenges that we have in New Zealand – like so many other places – is how government engages with people. The intentions are good: public servants are genuinely interested in creating policy and implementing processes that work well forRead… Read more »
No matter how large or small your city is, you can become a smarter, more responsive community with geographic information systems.