Is the Internet Really Everywhere?
I wonder how much we just assume the far reach of internet connectivity for everyone when we are creating things like lost property reporting procedures.
Digital Government
12 Most Impressive Government Successes of 2015
As another year comes to an end, it’s time to celebrate the top successes achieved by U.S. government agencies in 2015. Agencies have exceeded goals, supported civil rights, created new opportunities for individuals, protected people’s wellness, and broadened our view of the universe. Rather than dwell on downers or let politics foul the mood, let’s… Read more »
The Relationship Between State and Industry
Government Chief Information Officers (CIOs) have a lot on their plate. They are not just the head of their state’s IT department, but they are also charged with setting the state’s overall IT strategy. In order to help improve efficiency and stay up to date, CIOs are now focusing on agile project management. Agile projectRead… Read more »
Tracking Disruptive Tech Changes in Gov
As technology continues to enhance our daily lives, we can’t help but want more- more out of our technology. Digital government has evolved out of this demand for services. However, these technologies can also be VERY disruptive to an organization. Disruption isn’t necessarily bad, but it does create monumental change and any change, big orRead… Read more »
Unifying Around FITARA – Understanding the Future of Tech
Recently, GovLoop’s Christopher Dorobek moderated a panel of government IT experts, hosted by the Association for Federal Information Resources Management (AFFIRM). Parts of the panel discussion around the Federal Information Technology Acquisition Reform Act (FITARA) will be on today’s DorobekINSIDER. Last year, a new law – FITARA – was passed to help government better spendRead… Read more »
CX: Lessons from 2015 and Trends for 2016
Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
Standing Up An Innovation Center
What is an innovation center? What does one do? And what’s the best way to organize and run one?
Strengthening Connective Links in Government
Over the past five years, the Obama administration has pursued a host of innovation-fostering initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential transition?
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Putting the “Smart” in Smart Cities
Cities should carefully consider their existing and future BI and analytics, too, to derive the most value from data, taking into account the impact of mobility and connected devices.