The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Cloud helps agencies innovate more quickly, be more efficient, save money, and provide better services. Cloud even helps satellites in space.
Government can leverage emerging technologies and processes to modernize financial systems. Here’s how.
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.