Human Resources

Daily Dose: Would More Female Agents have Discouraged Cartagena Shenanigans?

Can a lack of workforce diversity lead to on-the-job shenanigans? That’s the question the Washington Post asked in regards to the Secret Service prostitution scandal, and how few women are employed as special agents. Only 11% of special agents are women; some Congresswomen think this lack of diversity could have contributed to the poor decisionsRead… Read more »

Winning the Hearts and Minds of Government Employees

Here is part of an article I wrote on the above topic: There are many things that management can do which will enable the top 10% to prevail, and more importantly, transform the employees into a workforce that is committed, not merely compliant. However, given the space limitations of this column, I’m going to focusRead… Read more »

RSVP Today for 5/15 Re-Imagining Customer Service Roundtable

Please join GovLoop at our next GovLoop Conversations Event on May 15th as we explore ways to improve customer service in government, share best practices and avoid common roadblocks. To register for this event, please follow this link. We hope you’ll join us! On May 15th at The Re-Imagining Customer Service in Government Roundtable (RegisterRead… Read more »

SUSOPS Project Blog #3: The Silver Lining of a Cloud-Based Conference: Financial and Expanded Benefits of the Virtual Meeting

By Lance Simon and Judith Nielsen http://gov.icohere.com In February, 2012, the United States Forest Service held a hybrid conference that was 96% remote, 4% on-site and 100% successful. It saved the Agency almost a million dollars in costs, doubled attendance rates, helped it “walk its talk” by saving hundreds of metric tons of CO2 emissions,Read… Read more »

Yes, ROWE Works

Results-Only Work Environment. It’s simple, yet brilliant. At the same time, there are people who don’t get it. Some think ROWE means Remote-Only Work Environment. And that is far from what it is. Focusing on results means that people will be where they need to be to achieve their outcome. Sometimes that may be atRead… Read more »

Influence-Ability: Being The Leader People Want to Follow

Shawn, HR Manager, recently was chosen to lead a special project to streamline all HR processes. Members of the project team include fellow managers throughout the company, including two managers in remote locations. “This project is a nightmare,” Shawn complained. “My team members ignore my e-mails. They ‘forget’ team meetings, or, worse still, they comeRead… Read more »

Top 5 Traits of a Great Infographic

Infographics have become an extremely powerful way for government agencies to quickly and efficiently synthesize complex data for citizens. In terms of data, you typically have people in two camps – the folks who want to see the raw data file and manipulate data accordingly and then the people who want to find information quicklyRead… Read more »