Building a Pivot-Ready Organization: A Cloud Culture
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
Innovation
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
What Collaborative Technology for Government Should Look Like
As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.
Pitch to Win: Making Your Proposals Successful
Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »
Innovation in Workforce
People’s lives changed during the pandemic, she said, and employees learned they could be successful — sometimes more successful — when working outside the agency office. Here are some ideas for keeping your workforce connected — socially.
Data Ecosystems Help Agencies Succeed
The three core pillars of data transformation are people, processes and technology. Here are some pointers on how each can contribute.
Winners of 13th Annual Granicus Digital Government Awards Announced
Granicus has just announced the winners of its 2023 Digital Government Awards — recognizing state and local agencies that excelled in seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.
Overcoming Challenges With Observability
As agencies take steps to innovate their IT ecosystems become more complex. There are more places things can go wrong and more pressure to fix them quickly. Performance management tools can help.
How Agencies Are Driving Innovation to the Edge
Across government, innovation is happening at the edge, leveraging cloud, artificial intelligence (AI), machine learning (ML) and related technologies.
How to Implement Innovations
Innovation is more than a process: It’s a culture. Here’s how Philadelphia’s Office of Innovation and Technology makes it happen.