Writing and Implementing a Proper Performance Improvement Plan
Learn to write and implement a PIP that really helps your poor-performing employee get back on track and keep their job.
Leadership
How Smart Change Leadership Turns Hesitation into Momentum
Government transformation efforts often stall not because the workforce resists change, but because leadership signals are unclear.
Initiating a PIP Your Employee Can Survive
How to put together a good faith Performance Improvement Plan that helps your emplyee improve — and keep their job.
New Year, New Online Training Opportunities
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
The Decision Gap That Will Define Government Performance in 2026
In 2026, governments face a defining inflection point. The single greatest challenge, and opportunity, is decision velocity under sustained complexity.
How Supervisors Can Navigate Negativity
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
The Government Doesn’t Have a Talent Pipeline Problem. It Has a Talent Utilization Problem.
The workforce challenge is often seen as a hiring and retention crisis. That obscures a more basic issue: the chronic underutilization of existing talent.
How Public Service Leaders Can Guide AI-Driven Change with Emotional Intelligence
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »