How Agencies Are Enhancing Public Trust and Benefits With Advanced Data Analytics
Data analytics enable unprecedented budgetary transparency and accountability and, by extension, can do much to enhance trust in government.
State and Local
Two Communities Embrace Digital-First Mentalities
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
California DMV’s Progress During the Pandemic
In less than two weeks of the California DMV’s offices closing, 1,200 employees were able to access on-premises computers from home.
How to Manage the Influx of COVID-19 Grants
The right technology and talent are key to managing a surging scale of grant money.
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
Is Modernization Worth the Effort? 3 Factors to Consider
Given a limited budget, how do you make a go/no-go decision on an IT modernization initiative? Try approaching it like a home improvement project.
How to Use Recreational Esports to Foster Community Connections
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
Are State and Local Governments Ready to Hand Monitoring Over to AI?
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
Asking the Right Question for Using Pandemic Relief Funds
The $350 billion COVID-19 aid has the potential to not just offer pandemic relief for state and local governments but fund a more equitable future as well.
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »