North Carolina Breaks Down the Digital Divide
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
State and Local
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
In San Francisco, Accessibility Means Better Engagement for Everyone
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
How Voice Recognition Can Improve Constituent Satisfaction
Voice recognition can improve engagement, security, and both employee and constituent experiences.
How to Launch New Ideas and Services Successfully
Launching new ideas and services can be difficult. To promote success, agencies need a good plan that encourages collaboration, accounts for generational differences, fosters testing and automation and, among most definitely, delivers on its promises.
How to Take a Big Step Toward Zero Trust Security
Government employees often spend too much time wrangling with incompatible systems and struggling to get data and meet reporting requirements. Automation can significantly help, and can promote collaboration that produces better outcomes overall.
A Trust-Engagement Model: Intuitive, Sequenced and Service-Oriented
(Re) building government data systems provides an opportunity to transform community engagement channels.
Social Media Gives an Oklahoma Agency Its Voice
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.
How Automation Supports Better Community Engagement
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
How Agencies Stay Ahead of Cyber Threats
State and local governments can benefit from a “defense in depth,” or layered, approach to cybersecurity.