Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
State and Local
Is Modernization Worth the Effort? 3 Factors to Consider
Given a limited budget, how do you make a go/no-go decision on an IT modernization initiative? Try approaching it like a home improvement project.
How to Use Recreational Esports to Foster Community Connections
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
Are State and Local Governments Ready to Hand Monitoring Over to AI?
Digital transformation is no longer the wave of the future — it’s standard practice for many agencies today. The key to transformation in these environments is observability.
Asking the Right Question for Using Pandemic Relief Funds
The $350 billion COVID-19 aid has the potential to not just offer pandemic relief for state and local governments but fund a more equitable future as well.
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
Want a Bigger Impact? Partner With Other State Agencies That Share Your Goals
Cross-departmental collaboration is mutually beneficial. Competition may make you stronger, but collaboration makes you better.
What You REALLY Need to Know About Biden’s Budget
Administration priorities to emerge are grant funding, federal workforce compensation, equity, career development, cybersecurity and more.
Case Study: Community Trust Required for AI Initiative in Los Angeles
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
The Nation’s Cybersecurity Is at an Inflection Point
In the aftermath of major cyberattacks that threatened critical infrastructure and national security, President Biden signed an executive order Wednesday that aims to strengthen cyber defenses through increased information sharing with private industry.