5 Tips on Collaborating with “the Competition”
Instead of looking at your neighbors as competitors start seeing them as colleagues. By working together you can share information, save money and drive regional investment.
State and Local
Hawaii CIO Shares Strategy for People Side of IT Modernization
CIO Todd Nacapuy has a unique approach to ensure the state’s 800-employee, multi-generational IT workforce is equipped to modernize tech services and operations.
Colorado CIO Suma Nallapati Talks Career, Women in Tech
We pick up the “CIO Conversations” series with Suma Nallapati, who as Colorado’s chief information officer is responsible for much of the state’s tech.
Improving Citizen Services With AI in Mississippi
To improve customer experience and cut back on unnecessary costs, the state decided to automate some of its search processes with a chatbot named Missi.
Modernizing to Transform HR
The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.
The City of Asheville: Driving Conversations With Dashboards
Cities and states have realized a need to fine-tune the ways they ensure everyday citizens could access data and make sense of it.
The City of Syracuse: Visualizing a Community Using Data
Not only do governments need that kind of expertise, but they need to find a way to publish data without much of a budget — if any.
Increasing Efficiencies Through IT Consolidation in Louisiana
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
The Role of Technologists in Customer Service
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
The Need for an Effective Talent Strategy
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »
