Practical Lessons From a Government Silo Breaker
The first step is realizing that what you’re doing is valuable to share, no matter how mundane it might seem, and then actually sharing it.
State and Local
Pennsylvania Went Low-Tech to Simplify Benefits Renewals for Residents
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
Louisville Advances Innovation by Going Paperless
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
Is Your Relationship With Data Helping or Hurting Innovation?
Your data has a time value, whether you’ve explicitly acknowledged it or not.
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
Q&A: Getting Schooled on Zero-Trust Security
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
Colorado’s Human-Centered Response to COVID-19 Exposures
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.
How a California County Court Elevated Data-Driven Decision-Making for the State
Here’s how an Orange County court built its first data warehouse and became a blueprint for the state of California.
The Top 3 Challenges for Improving Early Intervention
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.