Tackling Telework in State & Local Government
Reacting is what IT managers did in March. Now, they are taking a step back to reassess the planning element with the benefit of recent lessons learned.
State and Local
6 Months Later: Telework Largely a Plus, GovLoop Survey Finds
By the count of a recent GovLoop survey, public service has held up pretty well six months later considering the unscripted, tumultuous changes of COVID-19.
Improve CX From the Inside Out: Engaged vs. Satisfied Employees
What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?
Accelerating Digital Transformation For Lives at Stake
Accessing a website isn’t normally a life-or-death situation. But in November 2018, it was. A massive, destructive wildfire was burning in California, and nearly 300,000 people had to be evacuated.
From ‘Google, Foogle!’ to Digitally Skilled Employees
The director of human resources at a local public health department shared her stories around upskilling employees and pivoting to virtual trainings during COVID-19.
6 Ways State and Local Governments Can Return to the Office Safely
To meet safety and compliance standards, state and local government agency leaders can implement some best practices before their employees return to the office.
Sacramento, California Dreams of Digital Transformation
Necessity is the mother of invention, and the COVID-19 pandemic has prompted Sacramento, California, to dream up creative answers to its problems.
How Telework is Affecting State & Local Governments
Across all levels of government, the number of teleworkers jumped during the pandemic.
Remote Connection Is an Essential Technology for Child Welfare
Agencies must invest in tools and essential technology now to prepare for an expected surge in child welfare cases, as well as future public health or emergency crises.
Business Resiliency & Research: Resources to help Agencies Assess the Impact of COVID-19
Agencies have spent countless hours responding to the COVID-19 pandemic. Now is the time for agencies to shift their focus to resiliency efforts.