Asking the Right Question for Using Pandemic Relief Funds

The $350 billion COVID-19 aid has the potential to not just offer pandemic relief for state and local governments but fund a more equitable future as well.

Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience

Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »

Want a Bigger Impact? Partner With Other State Agencies That Share Your Goals

Cross-departmental collaboration is mutually beneficial. Competition may make you stronger, but collaboration makes you better.

What You REALLY Need to Know About Biden’s Budget

Administration priorities to emerge are grant funding, federal workforce compensation, equity, career development, cybersecurity and more.

Case Study: Community Trust Required for AI Initiative in Los Angeles

The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.

The Nation’s Cybersecurity Is at an Inflection Point

In the aftermath of major cyberattacks that threatened critical infrastructure and national security, President Biden signed an executive order Wednesday that aims to strengthen cyber defenses through increased information sharing with private industry.

How New Jersey Increased Executive Engagement and Cross-Agency Collaboration

New Jersey’s Department of Environmental Protection saw a surge in harmful algal blooms in lakes and reservoirs so it launched an interactive mapping tool.