State and Local

Human Resources, State and Local

Improve CX From the Inside Out: Engaged vs. Satisfied Employees

What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?

Artificial Intelligence, IT Modernization, State and Local

Accelerating Digital Transformation For Lives at Stake

Accessing a website isn’t normally a life-or-death situation. But in November 2018, it was. A massive, destructive wildfire was burning in California, and nearly 300,000 people had to be evacuated.

Human Resources, Leadership, State and Local

From ‘Google, Foogle!’ to Digitally Skilled Employees

The director of human resources at a local public health department shared her stories around upskilling employees and pivoting to virtual trainings during COVID-19.

Human Resources, State and Local

6 Ways State and Local Governments Can Return to the Office Safely

To meet safety and compliance standards, state and local government agency leaders can implement some best practices before their employees return to the office.

Digital Government, State and Local

Sacramento, California Dreams of Digital Transformation

Necessity is the mother of invention, and the COVID-19 pandemic has prompted Sacramento, California, to dream up creative answers to its problems.

Human Resources, State and Local

How Telework is Affecting State & Local Governments

Across all levels of government, the number of teleworkers jumped during the pandemic.

Policy, Project Management, State and Local

Remote Connection Is an Essential Technology for Child Welfare

Agencies must invest in tools and essential technology now to prepare for an expected surge in child welfare cases, as well as future public health or emergency crises.

Analytics, Big Data, Cloud, Digital Government, State and Local, Tech

Business Resiliency & Research: Resources to help Agencies Assess the Impact of COVID-19

Agencies have spent countless hours responding to the COVID-19 pandemic. Now is the time for agencies to shift their focus to resiliency efforts.

Big Data, Digital Government, State and Local

How a City in Nevada Eased Telework Pain

For the City of Sparks, Nevada, the first two weeks of remote work hurt a little.

Analytics, Big Data, Cloud, Cybersecurity, Digital Government, State and Local, Tech

How Agencies Can Protect Data and Enhance Cybersecurity

Cybercriminals see new opportunities to attack agencies by exploiting unsecured cloud-based services that were deployed as part of the shift to remote-work.