Tech

The Commissar Vanishes

Government web sites are public records. They exist to help citizens, not promote executives. They should not be used to advance individual agendas. Yet, frequently, the first act of a new administration is to wipe out evidence of the prior leadership. This is more than just changing the names on the “About Us” page. Articles,Read… Read more »

US Embassy in Uruguay reaches 4.000 fans in Facebook.

Two years after it’s launch, the United States Embassy in Uruguay Facebook page adds its 4.000 fan. This growing community of followers not only keeps up to date with all our embassy activities, but it participate and engage in activities that go beyond the computer limites. From the virtual world to the real world. We’veRead… Read more »

Two More Nails in the Government-wide Portal’s Coffin

Great blog from Andrea DiMaio of Gartner – Why gov’t-wide portals have a bleak future: leaner, more Agile Agency portals can solve the same probs, evolve with the new technology, & make more sense in today’s world of new/social media. Your thoughts? http://blogs.gartner.com/andrea_dimaio/2010/02/19/two-more-nails-in-the-government-portals-coffin/ “Should we stop caring about the user interface, which has been suckingRead… Read more »

Speaking With One Voice – A Basic of Good Customer Service

A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly toRead… Read more »

I Hate “Lurkers”

I just finished reading an article called “Active lurkers – the hidden asset in online communities.” Here’s an excerpt: “Most communities have 90% of users who are lurkers – people who may consume things from the community, but who don’t contribute…While it is inevitable that larger communities will end up with 1% of their membersRead… Read more »

Early Registration is Open for Gov 2.0 Expo

Just a quick note to let everyone know that early registration is now open for Gov 2.0 Expo, happening May 25-27, 2010 at the Washington Convention Center in DC. Gov 2.0 Expo will be the technology event for 21st Century government, giving government employees and contractors access to the practical tools, in-depth training, and industryRead… Read more »

FOIA Meets Electronic Mail

Freedom of Information Act requests are swamping government. Governments have growing incentive to open-up, be transparent and publish their records (such as lots of email) directly on the web. If records are published, government doesn’t have to waste so much effort replying to FOIA demands. A case study is the municipality of Ann Arbor, Michigan.

Is Open Government “Dangerously Digital”?

Wrote a blog post this morning about a talk I gave yesterday, the subject matter being that open government – transparency, collaboration, and participation – is controlled by CIO’s and CTO’s. Why? Perhaps open government and the OGD and its solutions are too tech-reliant (what I term, Dangerously Digital). Where’s the human side of theRead… Read more »

Social Media isn’t a Prerequisite for Open Government

This post originally appeared on my external blog,“Social Media Strategery.” Open Government/Government 2.0 is about more than wikis, open data, Twitter, Web 2.0, or social media—it is about the strategic use of technology to transform our government into a platform that is participatory, collaborative, and transparent. Sure, social media can help facilitate this transformation, butRead… Read more »