Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Tech
How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Avoiding Ransomware Horror Stories
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
The Federal Plan to Improve Customer Experience
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.
How to Choose the Right Collaboration Platform for Your Agency
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
The Secret for Dealing With Cybersecurity Changes
Here is how agencies can quickly comprehend and implement massive changes such as enhancing their cybersecurity practices and procedures agencywide.
How to Develop the Best Talent at Your Agency
Here is how modern workforces can give their employees and managers the best possible workflows, user experiences and digital access to data in real time.
3 Ways Automation Can Lighten Your Agency’s Burdens
Here are three ways that automation recently helped the Energy Department (DOE) streamline its financial fraud and compliance workflows.
3 Ways to Rethink the Government Office of the Future
The continuing shift to a virtual-first lifestyle is in full stride, and government offices must adapt. Here’s what the office of the future should embrace.
Understanding Tech Trends to Improve Your Agency’s Cybersecurity, Tools and Teams
At many agencies, knowledge gaps are hindering both professional development and key IT initiatives. Here is why continuous learning is the answer.