Public confidence in federal technology is at record lows in the wake of serial IT disasters like healthcare.gov and OPM’s failure to protect tens of millions of security records. We need to fix this.
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
You may be in search of ways to stay focused in a world where we send and receive emails for the majority of our day. Here are my favorite email management techniques.
Agencies involved in healthcare delivery are seeking innovative ways to use digital communications and mobile health technologies to drive improvements in patient engagement and overall care outcomes.
“Do You Believe in Magic” was a song recorded by the group The Lovin Spoonful in 1965. Written by John Sebastian, the song’s message suggests that music is like magic that can free your troubled soul. Magic can also serve as a context for the never ending debate around engagement. With federal employee engagement scoresRead… Read more »
The Internet is an amazing place that allows children to meet and interact with people from around the world, but it also provides the bad guys new ways into your home that was heretofore unavailable.
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.
We need to facilitate women’s identification with their demographic group to help them manage their professional relationships, develop alliances and mentor relationships with other women.
What does it take to protect your agency’s network? Here are the five things you need to in place to avoid becoming the next ransomware casualty.