Cambridge and the broader Cambridge area is a hub for civic-related activity — most specifically, civic technology. The number of exciting initiatives and incredible people is overwhelming, so we decided to make a list of awesome civic leaders in Cambridge (order doesn’t matter).
Admit it, press releases rarely work. King County, Wash., is now tracking data to learn which reporters are interested in specific subjects.
Showing compassion could help you feel better about yourself and the world around you. Here are some tips on how to do it.
As agencies move to a more mobile workforce, we have seen their demand for wireless services increase. Government use of GSA’s Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) in Fiscal Year 2015 (FY15) skyrocketed 500% over FY14.
Utilizing three ideas – the emotional check-in, the creation of a safe environment for truth, and utilizing a series of what’s good/what needs work questions (and waiting for the team to answer, not me) – might be an approach worth trying in the workplace.
It all starts in the workplace. With engagement scores at rock bottom throughout the federal government, it is clear that we are not serving our second line customers who happen to be our colleagues very well. This malaise spills over into our interactions with our first line customers.
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
Work-life integration may look a bit different for everyone, but these simple guidelines can help you gain a basis of where your integration point needs to be.
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
Which federal agencies should you look to as models of plain language? Which ones are getting it wrong and why?