When managers can successfully delegate duties within their team, the entire organization benefits. The art of leadership rewards managers so they don’t have to do it all. Synergy makes the group stronger and more meaningful to the individuals comprising the team, including the manager. Leaders want to work with other leaders, not micromanagers who hoard… Read more »
An informal mentor can be a great career development resource, whether you are trying to manage work/life balance, navigate career decisions, or develop new skills.
I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »
In my newspaper reporting days, when I started really digging into stories, I would run into two basic types of sources. One type would decline comment or be defensive, even if the news story is directly about them. Sometimes it was carried to an extreme, such as an encounter I had way back in theRead… Read more »
By now we all know that federal customer experience (CX) is disastrously weak, and that improving it will boost both agency operations and the health of the political system. We’ve also seen some pockets of hope popping up, as I predicted a few months ago. For instance: The Department of Education’s new portal is complete,Read… Read more »
For many people, staying the course, especially if things are going well, is the safest and easiest way forward. Moving away from the status quo and “the way it’s done” is difficult emotionally as well as intellectually. The same can hold true for federal agencies. As much as leadership may want to embrace change and… Read more »
Change is constant. The best government leaders know how to make it an expectation, rather than something to be feared.
When I got my first career-path job after college, there was a lot I didn’t know about working in an office full of people who came from different backgrounds. I’d just moved to California and my New York communication style could come off as brash and blunt. I was often defensive and I unintentionally put people on the defensive.Read… Read more »
Originally posted on the GovDelivery blog. You have learned how to create and implement organizational objectives and develop a target audience. The next step is to unfold your brand.Step three of the public engagement series will give you a better understanding of what branding means to government organizations and how to set a foundation for allRead… Read more »
There are four different generations working in government today—Traditionalists, Baby Boomers, Generation X, and Millennials. When approaching working outside of our own generation, we often have a tendency to rely on stereotypes (i.e. Traditionalists will never accept change and Millennials are unreliable job hoppers) and that can ruin great partnerships before they ever get started.Read… Read more »