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Analytics, IT Modernization, State and Local

Mapping Assists Thousands Counting LA County’s Homeless Population 

A modern approach to data collection, powered by geographic information system technology, helped Los Angeles County better track its homeless population.

September 25, 2023
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Christopher Thomas
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Tags: data collection, Featured Contributor, GIS, homelessness, Los Angeles County, mobile data

Cybersecurity, Tech

4 Ways to Tackle IT Complexity, Reduce Cyber Risk, and Better Secure the Mission

IT complexity is the most significant obstacle to strengthening the security postures of government agencies — pushing budget constraints to second place for the first time ever. 

September 22, 2023
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Krishna Sai
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Tags: cybersecurity, IT Complexity, observability, Solarwinds

Tech

How to Get IT to Say “Yes”

Approvals from the IT department can be slow in coming. Learn strategies to increase your chances of hearing “yes” on your next request.

September 22, 2023
Marina Nitze
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Tags: approvals, Featured Contributor, IT, technology

Artificial Intelligence, Citizen Engagement

Empowering Operational Efficiencies with AI and ML — Part 2

Governments can use AI and machine learning to enhance citizen experience and streamline overall operations.

September 20, 2023
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Todd Nicholson
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Tags: Operational Efficiency, service delivery

Digital Government

Long-Awaited IDEA Guidance Is Around the Corner: What Do You Need to Know?

The 21st Century IDEA implementation guide is coming soon. Here’s how to get ready.

September 20, 2023
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Brendan Curley
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Tags: 21st Century IDEA, CX, standardization

Digital Government, Workplace

Navigating Accessibility Responsibilities: A Role-Based Approach

Digital accessibility is complex. Having a clear sense of the responsibilities of each of the multiple roles involved can keep important aspects from falling through the cracks.

September 20, 2023
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Mike Gifford
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Tags: accessibility, Section 508, w3c

Career, Communications, Leadership

Strengthen Culture During Remote Work

It can be difficult to maintain an office culture with hybrid and remote work arrangements. Here are practical pointers for building communications that strengthen agency culture in an out-of-office environment.

September 19, 2023
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Theresa Szczurek
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Tags: company culture, Featured Contributor, hybrid work, organizational culture, remote work

Artificial Intelligence, Innovation

What Can Old Airplanes Teach Government About Adopting AI?

Though more than 100 years separates the inception of the U.S. Airmail Service and the launch of ChatGPT, we can learn many lessons from the former when deciding how to use the latter.

September 19, 2023
Mark Headd
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Tags: AI, artificial intelligence, ChatGPT, service design, technology advancement

Analytics, Artificial Intelligence, Digital Government, IoT, State and Local

Empowering Operational Efficiencies with AI and ML — Part 1

With advanced networking technologies, such as artificial intelligence and machine learning, agencies can monitor their service areas in real-time and identify areas that need improvement.

September 18, 2023
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Todd Nicholson
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Tags: AI, government operations, Government Services, inventory management, machine learning

Analytics, Project Management, Tech

When Failure Happens Beyond Control of Designer

Government has entered a new world of engineering design, in which systems must be capable of responding to dynamic changes. Failure is not an option.

September 18, 2023
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Christopher Rabzak
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Tags: emergency planning, engineering design, Featured Contributor, resiliency, system failure

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