What is the best protection against cyberattacks? Eliminate bad practices from your agency.
Posts Tagged: Featured Contributor
Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
Here’s how to improve customer experiences through more thoughtful use of technology and cross collaboration.
Hackathons can be valuable, community-building events within your agency. But what are they, how do you organize them and what specific benefits can you reap?
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
As the lack of cyber talent impacts the security of agencies as a whole, the solution in closing this gap lies with every department in a public sector organization – not just IT and HR.
Acting ethically is more than gut instinct. Ask yourself, “Am I doing things right, or am I doing the right things?” Find out how you can have more ethical acumen.
Gen Z is the first generation to live their entire lives online. What do these digital natives want from government?
Why is federal customer experience so hard?
What does delegation mean to you?