I sat on a panel this past Friday with GovLoopers Sarah Kaufman from New York City’s MTA and Mark Drapeau from Microsoft as well as Gale Brewer, a City Council Member in New York City and Rachel Sterne, the Chief Digital Officer for New York City and well known for her brilliant Road Map forRead… Read more »
Please join us at GovDelivery’s event on Wednesday, October 19th, Social Media’s Role In Cost Effective Solutions. The theme for this week is 5 Ways to Improve Your Social Media Campaign. Social media changes fast – the tools people use and the strategies people deploy. Make sure you are staying on top of the latestRead… Read more »
Please join us at GovDelivery’s event on Wednesday, October 19th, Social Media’s Role In Cost Effective Solutions. The theme for this week is ways to engage your key stakeholders. Much of this is remembering your customer service skills. One strategy is to think carefully about the way you interact with your community offline, and tryRead… Read more »
Please join us at GovDelivery’s event on Wednesday, October 19th, Social Media’s Role In Cost Effective Solutions. Managing a social media initiative is no easy task. There are a lot of nuances to properly manage your social media program. If you are currently managing a program, or starting a new social media initiative, here areRead… Read more »
As I’ve been sitting in on sessions at CityCamp Raleigh, there’s one recurring statement that I’ve heard: “I don’t care what’s going on in [insert neighboring town/city here]. I want information that’s directly relevant to me.” It’s really a variation of NIMBY (Not In My Backyard) – you and I are heartless about what’s happeningRead… Read more »
The following post is expanded from my original post on May 23, 2011, to the Federal Web Content Managers Forum: As a fellow govie from GSA quoted the other day: “We fellow govies should support each other’s work” and no one more so than those of us working in digital content and the Internet. TheRead… Read more »
A recent article in Government Technology reported that a Florida mayor, concerned about someone stealing items from his office, installed $8,000 worth of surveillance cameras in his office – at taxpayer expense. Leaving the details of this case (and the related investigation) aside, the story brings up an intriguing question. How would any of usRead… Read more »
I have two questions for you: Why can’t I send an electronic message to a mailing address? Why can I get my credit card statement and my mortgage statement electronically, but I can only get my Social Security Statement and County Taxes in the mail? If I know where you live, I can send youRead… Read more »
(Apologies to anyone outside the U.S. for this metaphor.) Imagine waking up one morning to attend a soccer game. You arrive a bit late and the game is already in progress. What you see is mind numbing. The players all have padded gear on, stop play every time their awkwardly shaped brown leather ball touchesRead… Read more »
I’m a big fan of the Open Government Directive that recently came out of the Obama Administration. I’ve spent the past 10 years of my life trying to help government improve transparency, participation, and collaboration, and this Directive speaks to what I care about and what my company, GovDelivery, has been trying to facilitate. We’reRead… Read more »