Going Rogue in Government: My Journey of Disruption in Digital Customer Service
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
Posts Tagged: innovation
Building Your Agency’s Innovation Quotient
Thinking outside the normal and expected confines of our jobs isn’t easy to do. It takes deliberate actions and activities to open a pathway to true innovative thinking.
4 Cyber Advancements to Know
Cybersecurity is a vast and varied field for government, especially when you consider budget and workforce shortages that can further strain cyber teams. However, many agencies are stepping up to the challenge and finding innovative ways to address cyberthreats. Broadly, there are four major cyber advancements we see across government.
Open Your Mind to Open Innovation
Innovation comes from a marriage of collaboration and empathy. These are traits of organizations that embrace the concept of open innovation.
How to Be a Top Federal Disruptor
I’ve had the privilege of recently working for two disruptors in the federal government.
Developing the Cyber Workforce Through Innovative Hiring and Training
Globally, projections suggest there will be a cybersecurity workforce shortage of 1.8 million by 2022.
Hurdling Tech Barriers with State and Local Innovation
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
Improving Productivity Through Workplace Culture Innovation
Efficiency is everything in government. That’s why increasing productivity has stepped into the spotlight for government organizations as they seek new methods to serve increasing citizen expectations. But how can government productivity be increased with lacking resources and rampant budget cuts?
When to Code or Not to Code; That is the Question
There are those out there that say everyone should learn to code. There are others that say don’t learn to code. There is also a movement known as Low-Code/No-Code. The truth is somewhere in the middle.
Will Cities Be Ready for 5G?
Journalist Scott Fulton III describes fifth-generation wireless, or 5G, as “a capital improvement project the size of the entire planet.” He’s not wrong. And it’s coming fast.