Some cities with 311 Call Centers might have the knee-jerk reaction of resisting open-data platforms like SeeClickFix, even though it offers more transparency and better user experience. Yet our experience has been that many cities are willing to experiment with combining the utility of both systems. Consider this recent case from Chattanooga, TN. A monthRead… Read more »
Since starting #localgovchat last month, the biggest surprise to me has been the fear of social media – but not the type of fear I initially suspected. Sure, putting your agency out there publicly and openly can be a bit intimidating. I get that. We didn’t have that problem, but I get it. But IRead… Read more »
From Wired to Share I’ve never been much of a technologists, but communicating about government reform using network tools has quickly translated into a certain level of thought leadership in gov new-tech circles. However, as a City of San Francisco friend reminded me over lunch today, innovation ≠ technology. My driving interest in Gov 2.0Read… Read more »
Approximately one month has gone by since I became “participative” on GovLoop. I became a member almost a year ago, but it took me awhile start utilizing the great opportunities available here. My background includes county, city, airport and hospital based procurement and e-procurement blended with bidding some federally funded capital projects under federal rules.Read… Read more »
The Los Angeles Fire Department is a pioneer among public safety agencies and emergency responders in the usage of social media. The Department’s initial social media efforts began in 2005 and have since garnered recognition nationwide. LAFD’s presence is spread across multiple social media channels including Twitter, Facebook (look up the group “Los Angeles FD),Read… Read more »
This guidance was written for a UK audience, but local politicians from anywhere will find everything bar a few legal bits useful. People are now turning first to the web to find everything from information about days out, entertainment, shopping, to making connections with friends and colleagues. People expect to be able to comment andRead… Read more »
I was delighted to have the opportunity to interview Mark Lloyd, Chief Executive ofCambridgeshire County Council (in the UK), recently. Since taking up his post, Mark has written a prolific internal blog about his work at the Council to inform and engage with his colleagues at all levels of the organisation.
Local Government People lump local government into one big group. But obviously it is different to be a rockstar one-person IT shop like Dustin in Manor, TX Than X,000+ CIO shops in New York City. When people talk about how local government can be more innovative, I believe that is somewhat true. But it isRead… Read more »
We had a fantastic London LocalGovCamp yesterday. LocalGovCamp is really a series of events across the country – local government unconferences focusing on the use of social media and collaboration in local government (and it’s not all techy – lots of it is about rethinking the way local government works and radical efficiency). For theRead… Read more »
All I can say is wow. Despite about 45 nervous seconds of initial silence as Seesmic reloaded, the first inaugural #localgovchat went extremely well with more than 60 contributors and 295 tweets in an hour. We had localgovvies from Massachusetts, Rhode Island, Virginia City of London (Canada), Tennessee, Texas, Illinois, Australia, California, Toronto and more.Read… Read more »