Posts Tagged: local government

Local Government “Lead Organisation” For Gov2.0

I was originally going to write a post responding to the Federal Governments response to the Gov2au Taskforce final report and how it relates to Local Government. However I think one of the recommendations deserves its own post. 2.1 A lead agency should be established within the Commonwealth public service with overall responsibility for advancingRead… Read more »

Tweeting from Frontline & ‘Jumping the Queue’ – Tonight on #localgovchat at 9 pm EST

Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »

Gov 2.0 complementing 311

Some cities with 311 Call Centers might have the knee-jerk reaction of resisting open-data platforms like SeeClickFix, even though it offers more transparency and better user experience. Yet our experience has been that many cities are willing to experiment with combining the utility of both systems. Consider this recent case from Chattanooga, TN. A monthRead… Read more »

Is ‘The Fear’ fleeing local governments? Join #localgovchat tonight at 9 EST

Since starting #localgovchat last month, the biggest surprise to me has been the fear of social media – but not the type of fear I initially suspected. Sure, putting your agency out there publicly and openly can be a bit intimidating. I get that. We didn’t have that problem, but I get it. But IRead… Read more »

Social Media for Capacity Building

From Wired to Share I’ve never been much of a technologists, but communicating about government reform using network tools has quickly translated into a certain level of thought leadership in gov new-tech circles. However, as a City of San Francisco friend reminded me over lunch today, innovation ≠ technology. My driving interest in Gov 2.0Read… Read more »

Open Message to Fellow State and Local Government GovLoop Members

Approximately one month has gone by since I became “participative” on GovLoop. I became a member almost a year ago, but it took me awhile start utilizing the great opportunities available here. My background includes county, city, airport and hospital based procurement and e-procurement blended with bidding some federally funded capital projects under federal rules.Read… Read more »

How Public Safety Agencies Can Use Social Media to Engage Their Employees

The Los Angeles Fire Department is a pioneer among public safety agencies and emergency responders in the usage of social media. The Department’s initial social media efforts began in 2005 and have since garnered recognition nationwide. LAFD’s presence is spread across multiple social media channels including Twitter, Facebook (look up the group “Los Angeles FD),Read… Read more »

New social media guidance and interactive website for local politicians

This guidance was written for a UK audience, but local politicians from anywhere will find everything bar a few legal bits useful. People are now turning first to the web to find everything from information about days out, entertainment, shopping, to making connections with friends and colleagues. People expect to be able to comment andRead… Read more »