Have you seen the slick new CityCamp website? Here you go: Notice some of the great features: – Start a Camp: Right now, the site is just collecting information about interested CityCampers, but my hunch is it will develop into a resource page with “How-To” guides and tips for bringing it to your hometown. –Read… Read more »
The argument of whether to prioritize and set goals for transparency or responsiveness when implementing #Gov20 for local government agencies gets mixed reactions. It’s easy to say both should be a priority, but with limited time, money and man power this isn’t always a realistic option. So what’s the answer? It’s impossible to get evenRead… Read more »
Today my husband, dog, and I went to Central Park for a photo shoot–for my husband and dog. Jeff (the husband) has a book coming out about project management at the end of the year. He’s upgrading his website, and so he hired a very nice photographer to take pictures for his website that showRead… Read more »
I haven’t written for some time because yesterday was my dissertation prospectus defense. Of course, as with every other aspect of my life, I was not at all normal. The one comment that you hear from professors that isn’t weird is that the hoops you have to jump through in your chosen program are weird.Read… Read more »
A questions was raised in one of my earlier blog posts about where #dcgov records bad debt and where can it be found for analysis? I have consulted our accounting brains and have an answer for those interested: In a nutshell, there are two types of outstanding debt: 1) Outstanding receivables (such as tax liability,Read… Read more »
I was originally going to write a post responding to the Federal Governments response to the Gov2au Taskforce final report and how it relates to Local Government. However I think one of the recommendations deserves its own post. 2.1 A lead agency should be established within the Commonwealth public service with overall responsibility for advancingRead… Read more »
An internal blog post at my work has had me thinking quite a bit. A senior leader – who I have a great deal of respect for – has challenged my notions of government work by stepping right out of government examples altogether to identify an organization he thinks does it very, very right. Disney.Read… Read more »
Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »
Some cities with 311 Call Centers might have the knee-jerk reaction of resisting open-data platforms like SeeClickFix, even though it offers more transparency and better user experience. Yet our experience has been that many cities are willing to experiment with combining the utility of both systems. Consider this recent case from Chattanooga, TN. A monthRead… Read more »