This morning I attended GovLoop’s “Re-Imagining Customer Service in Government” conversation and was pleasantly surprised to hear about some of the successes agencies are having addressing President Obama’s April 2011 Executive Order 13571 – “Streamlining Service Delivery and Improving Customer Service“. Chris Dorobek moderated the hour long session which included the following expert facilitators: JoeyRead… Read more »
Just wanted to let everyone know about an event we’re hosting on Friday that may be of interest to the group. Spread the word! Happy Public Service Recognition Week! Cross posted from ed.gov Teachers, firefighters, police officers, government employees, military—day in and day out these public servants work tirelessly for citizens across the country. ToRead… Read more »
Will feds soon be asking their customers if they are satisfied with the service they’ve received? Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public. With citizen satisfaction with governmentRead… Read more »
Today, I want to throw some kudos to one of my favorite agencies, the General Services Administration (GSA). GSA does great things for the federal government and the American people – including save taxpayer dollars. They provide services to federal agencies. But as important, they coordinate important management efforts across agencies, helping eliminate expensive duplicationRead… Read more »
So is this State Department employee. I’m soooo glad he wrote this op-ed: I work for Uncle Sam, and I’m proud of it He captures exactly the right tone of being proud to serve my country and being tired of being accused of being a lazy sleazeball by politicians of every stripe.
What’s the very best thing you can do for your web customers? Test the usability of your website. Honestly – I can tell you from personal experience – there is no statistic or survey that will tell you as much about how good – or bad – your site is as watching people use it.Read… Read more »
U.S. citizens who are fluent in Mandarin have an opportunity to apply to become a Consular Adjudicator. Work in U.S. embassies or consulates in China for up to five years. Learn about the possibilities. Visit http://goo.gl/EiLZ and apply no later than February 29 at Midnight EST. U.S. citizenship is required. The U.S. Department of StateRead… Read more »
The Partnership for Public Service annually honors outstanding federal employees who have made a significant difference in the lives of Americans. Often referred to as the “Oscars of government service,” the Samuel J. Heyman Service to America Medals (aka The Sammies) highlights all of the “pivotal players” in government who are chosen based on theirRead… Read more »
I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »
The .Gov Task Force has issued the State of the Federal Web report, summarizing its surveys and the national brainstorming effort it sponsored. It’s a terrific report, full of great data and even better analysis. If you care at all about how customer service in the federal government functions (or should function), this is aRead… Read more »