“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »
by Skip Liesegang, Vice President, Partners, Programs, and Alliances. What is going to have real impact on your future channel success? Here are a few things I’m seeing that could impact the Channel particularly in the public sector markets: Will the continued movement to Software as a Service (SaaS) or subscription based services affect yourRead… Read more »
The U.S. Postal Service has asked Congress for $624 million to replace 11 percent of its automobiles, GovExec reported Tuesday. Mark Saunders, a USPS spokesman, told GovExec the request is preliminary at this juncture and must go through other prioritization processes before approval. Eric Katz reports the agency expects to spend $3 million for vehiclesRead… Read more »
Yesterday, GovLoop and Oracle presented a webinar on current customer service strategies in government. Widely discussed in the business realm, customer service is becoming a key focus area in government. Agencies are increasingly looking to customer service strategies via social media, mobile apps, call centers, and various other mediums to engage citizens and fill gapsRead… Read more »
This article was originally published on the University of North Carolina at Chapel Hill’s online public administration program blog, Inside the MPA@UNC. — During the week of May 5, the Partnership for Public Service hosts Public Service Recognition Week. The event celebrates the work of our nation’s public servants and also educates the public onRead… Read more »
It sucks to be in the federal gov’t right now, at least on paper. Furloughs and pay freezes, lousy public attitudes towards people who’ve dedicated themselves to helping others, helplessly watching as political battles rage, etc. As for the public (as a whole, not individual people), they’ll never fully appreciate us or how hard weRead… Read more »
It’s National Park Week! Go out and celebrate “America’s best idea” with free admission to all National Parks from April 20-28th. Learn more about the history and scope of our National Parks from this infographic from UNC-Chapel Hill’s public administration program and OnlineMPADegrees.com: OnlineMPADegrees.com & MPA@UNC
Originally posted at CPSRenewal.ca. I tried to answer a question I’ve been asking myself lately: Why does the idea of collaboration hold so much sway for me? Overhyped Old News I look forward to the day when we once again use the word collaboration to simply mean that we’re working with others on something. StrippedRead… Read more »
A while back, a colleague was on a young managers panel at a conference. She was asked, in the Q&A, what one message she would impart to future managers: The response, in a split second, was “What you’re giving now? You can never give less.” She was right. Your days spent treading water now areRead… Read more »
I recently wrote on the coming of age of the “Digital Public Information Officer (PIO)” and how social media, digital volunteers, and organization is key. (Find the original posting here: Considerations for the Digital Public Information Officer) This sparked a lot of great conversation across the Social Media in Emergency Management (SMEM) community and aRead… Read more »