12 Government Instagram Accounts to Follow Now
Government Instagram is an effective way to communicate directly with citizens through images, videos, and short snippets. Follow these account
Posts Tagged: technology
Revolutionizing Customer Service with Microsoft
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »
Celebrating Veterans Success through ITS Contracting Opportunities
One out every 10 American businesses today is owned by a veteran, and 5.8 million Americans owe their job to a veteran. I’m also honored to be a part of GSA’s ongoing commitment to our veterans through the strong contracting and business opportunities our agency provides.
Hip Hip Hurray for Technology in Government!
Oftentimes we remember all the bad experiences- the mistakes. The bad can obscure the good. But it is critical for employee morale and an agencies’ health to talk about the wins. One of those government cheerleaders is Brian Baker, Industry Chief for the ACT-IAC’s (American Council for Technology and the Industry Advisory Council) Excellence.Gov AwardsRead… Read more »
When You Need to Google Google: Tips for Using Google Apps in Federal Government
How do we use Google in the most efficient and productive way possible when working in the federal government?
3 Tips to Work More Effectively in a Multi-Generational Workforce
Chances are in federal government: you will be on a team with individuals spanning all generations. And that can be frustrating for everyone.
Technology Infrastructure and Support at the Commonwealth of Massachusetts
What is the problem we are trying to solve? Supporting technology in a networked world is a two way activity connecting the inanimate system to the live user. Since all of the ‘things’ are connected at some point, the ability to recognize status, behavior, use and role within the technology framework becomes paramount to providingRead… Read more »
Bring Your Own Device (BYOD)
The adoption of BYOD is rapidly advancing. Expect to see more companies and agencies to utilize the BYOD platform within their business models in 2015.
7 Questions Government Agencies Should Ask Before Letting Customers Go Wallet-less
There’s plenty of potential for government to offer mobile pay, but agencies should ask seven important questions before adopting mobile wallet technology.
5 Reasons You Need Online Public Engagement on the Budget
With technology now providing online tools that show government expenditures in real time and make public budgets educational and interactive, citizens are coming to expect much more than a public meeting and a giant budget PDF posted to the website when it comes to budgeting visibility.