The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Posts Tagged: user experience
Hello Grants.gov Users, Grants.gov is transforming into a system that will make registering, finding, and applying for grants a simpler and more human-centric experience, but we need your help! During the month of June, our team will engage users for feedback on the transformation. If you are interested in having a hand in the externalRead… Read more »
Forms are one of the main sources of information intake for government agencies, and yet they’re often thrown together haphazardly – with overutilized templates or poorly considered practices.
Government IT departments are facing the exact challenge of when, what and how to upgrade, as their applications become growingly outmoded and user experience suffers.
How do we balance the needs of the constituent user with the internal user?
Moving beyond satisfaction benchmarks to improve customer experience.
SaaS solutions help local governments offer better, more flexible services to their residents. If recent developments are any indication, partnerships between tech innovators and City Hall will transform the way people think about public services.
Technology can make our jobs and citizens’ lives easier…as long as everyone is using it right. When you make an investment in technology, how do you get your staff and citizens on board?
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.