Trying to Influence Without Authority? Start Here
Want to influence culture without a title? Start here. Discover the habits that build real leadership — no org chart required.
From Noise to Signal: Rebuilding Trust Through Smarter Notifications
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.
Engaging an Unengaged Team
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
How to Support AI Through Better Data Governance
Better data quality translates into better AI models. Here are some areas where agencies should focus their governance efforts.
For Better Public Engagement: Understand How People Feel
For more rewarding opportunities for public engagement, first understand how people interact with the institutions around them. Here are some tips.
September’s Online Training Schedule
School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. Take a look atRead… Read more »
Fixing the Disaster Recovery Blues: Minimalism Beats Nothing
Having a pared-down failover environment is better than hoping there’s never a failure. If resources are limited, this could be where to start.
The Human Edge: 7 Powers AI Will Never Have (And Great Leaders Need)
AI is changing the way we work — but it can’t replace the human values that power trust, growth, and resilience.
Who Really Gains From AI’s Productivity Promise?
AI’s roductivity gains don’t automatically translate into shared prosperity. How do we ensure AI accelerates, rather than undermines, economic mobility?
The Quiet Crisis in Government Talent: When Institutional Memory Retires Before the People Do
Institutional memory is a critical but undervalued. With every retirement, agencies risk losing operational wisdom. A plan can preserve it.