Driving Operational Excellence with Generative AI: An Artifact‑Centered Approach

GenAI can be a powerful driver of operational excellence, but only when it operates within a disciplined, artifact‑centered framework.

The Rhythmic Workplace: 7 Daily Shifts That Turn Good Teams Into Great Ones

Unlock your team’s potential with this daily rhythm reset—7 simple shifts to boost alignment, energy and results. A new way to work, together.

Succession Planning: Can AI Help?

Agencies may be concerned on knowledge loss as employees retire or seek other opportunities. AI can help.

Are We Outsourcing Our Intelligence to AI?

Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?

Employee gesturing to computer screen with customer survey on it.

How Empathy Can Improve CX

In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »

Want to Increase Public Engagement? Be Intensely Collaborative

Public and private groups often work in parallel, duplicating efforts. Instead, they should leverage their combined networks as part of a long-term strategy.

When Cyber Resiliency Becomes Policy, Not Practice: Closing the Leadership & Culture Gap in NIST’s SA-24

NIST’s new SA-24 control sets formal requirements for cyber resiliency, but fails to address the leadership, cultural, and organizational dynamics needed.

Data Visualization: Make Them See What You’re Saying

Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.