Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Recruiting the right talent for the right positions is a critical task that government strives to do well. But it’s easier said than done.
Does it seem like you are always having to generate new ideas while people around you seem idea poor? While you may have been recognized and promoted based on your ability to generate a lot of ideas, have you considered that as a leader acting as a fountain of ideas may result in others holding… Read more »
Teaching students to think spatially is but one of the elements, an important one from my point of view, that our policy leaders at the local, state, and national levels must work on.
Team leaders are often encouraged (“bombarded” is actually a better word) to communicate appreciation to colleagues during the Thanksgiving holiday season. Expressing thanks for a job well done is sure to be received well, right?Not necessarily.
What I didn’t realize I was doing was learning more about our country and how it works than I ever could have from a book. Giving thanks through action–you often get more back than you realize.
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
It’s this time of year, Thanksgiving, when we get to sit down with our families and share food, stories, good humor and wisdom.
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
Although I’ve been told that I look and act like Leslie Knope from the TV show “Parks & Rec,” secretly I’ve always wanted to be Olivia Pope from the TV show “Scandal.” Olivia heads a crisis management firm in Washington, D.C. that takes on big-name clients with major PR problems. Her staff is made up ofRead… Read more »