How to Create a Customer-Centered Government
Learn about how to make government more customer-centered!
How Visibility is Transforming Quality of Experience
This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here. It’s a simple truth for anybody in government, and the citizens accessing government services: quality of experience matters. Think about it. Citizens want to be able to easily and quickly access information on city services and apply forRead… Read more »
Improving Human Capital Management with Analytics
In 2014, GSA launched a division dedicated to developing workforce analytics deliverables. The first of those deliverables was an interactive dashboard that visualized answers to common HR questions about new hires, separations, onboarding and more. Now, GSA has a turnover model for predicting future employee losses.
The Oversimplification Trap
While big data presents myriad opportunities for improving government, the challenges of interpreting massive data sets demand a higher level of analytical skills, as well as a healthy respect for the unpredictability of human nature.
Tips for Advancing Equity through Evaluation
Evaluation in public sector policies and programs is necessary to unpack the nuances of what is right and what is correct in order to move us toward a more equitable society.
3 Steps to Smooth Succession Planning
This year’s presidential election is the ultimate example of succession planning. However, most government agencies and organizations won’t have their new boss selected by millions of voters, but rather a board of directors, HR professionals, and various stakeholders. So how exactly does succession planning work when the electoral college isn’t involved? What are some best… Read more »
Leadership in Governance: Lessons Learned from HealthCare.gov
HealthCare.gov had its issues, but it also had its successes. Learn about better leadership in governance.
Tips on Handling Difficult People: Part 3
When dealing with a high-conflict situation, our own thinking might escalate into that territory as well so it is important to step back and analyze your options.
4 Steps to Deepen Your Leadership Bench
We need to focus not only on the development of current government leaders—but those who are coming up in the ranks.
Tips for When You Don’t Always Have a Desk
Hoteling, a practice that has grown as corporate and governmental budgets have shrunk, is the practice of eliminating designated office space for touchdown spaces, shared offices not assigned to any one employee to save money and energy. Here are some tips and advice if you find yourself sharing space with a stranger or having to… Read more »