As agencies move to a more mobile workforce, we have seen their demand for wireless services increase. Government use of GSA’s Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) in Fiscal Year 2015 (FY15) skyrocketed 500% over FY14.
Utilizing three ideas – the emotional check-in, the creation of a safe environment for truth, and utilizing a series of what’s good/what needs work questions (and waiting for the team to answer, not me) – might be an approach worth trying in the workplace.
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
Work-life integration may look a bit different for everyone, but these simple guidelines can help you gain a basis of where your integration point needs to be.
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
Nowadays, finding the balance with conventional and agile IT is what most agencies are aiming for. So, how do you create this balance? The federal government, specifically IT workers, are usually comfortable with traditional IT systems because they have been around for a while and they know how the system functions. And especially for thoseRead… Read more »
Take this short quiz to find out.
After reading the title of this article, you might be wondering: A few years ago, our favorite fictional public servant, Leslie Knope of Parks and Recreation, declared that the day before Valentine’s Day should be dedicated to celebrating your friendship between women. She took her gal pals to brunch, told them each how much she lovedRead… Read more »
Which federal agencies should you look to as models of plain language? Which ones are getting it wrong and why?
The Mondays are usually hard enough as is. As the first day after a weekend, we tend to have a giant list of to-dos and not enough time on a Monday to do them. We decided to help compile a few noteworthy posts to make your life easier. Today’s DorobekINSIDER program will be your need-to-knowRead… Read more »