Achieving Customer Service in the Real World

This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here.  Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars areRead… Read more »

How Analytics Is Driving Cyber Operations at DISA

Analysts can work more efficiently now because they aren’t flooded with a sea of security alerts that realistically can’t all be addressed at the same time. Using analytics, they can prioritize anomalies and understand what data is leaving the network in an unauthorized way.

Management-A Presidential Priority

This interview with David Eagles is part of a DorobekINSIDER series with experts looking to help shape a management platform for the new administration. Check out all of the stories in the new series, Good Government Management, here. The current presidential race is in full swing and we’ve heard a lot of promises being made,Read… Read more »

Tips for Handling Difficult People: Part 1

In this series of posts I will use Eddy’s It’s All Your Fault to explain what a high conflict personality is and how to deal with such personalities in the workplace. In this post (Part 1), I’ll explore the basics and some what-not-to-do tips. In future posts, I will explore tips for specific personality types… Read more »