The Power of In-Person Engagement
As we rush into a multi-channel future, let’s not forget the first channel: face-to-face contact. A handshake. A conversation. Help, in person.
Citizen Engagement
True Citizen Engagement Goes Beyond a Website’s User Interface
Assuming you’ve already developed a streamlined user interface (UI), it’s time to start centering your attention on the behind-the-scenes processes that will help you build and maintain that connection between governments and citizens.
The Transformation of Public Sector IoT
GovLoop talked to Sokwoo Rhee, Assistant Director of Cyber-Physical Systems Program at NIST, about projects developed through the GCTC, how IoT has changed and where it is going.
Improving the Image of the Child Support Program
All communication is marketing, because all communication sends a message. And lack of communication sends a message – just as strong, if not stronger.
Making a Smart City
IoT provides cities an opportunity to keep up with changing citizen demands for connectivity. As technology becomes more and more prevalent in everyday life, citizens expect more connectivity throughout the city.
Government Engagement With Constituents: Do We Have A Problem?
Just how unhappy are constituents with the interactions and service they receive from government?
Tell Your Story on a National Stage at the Digital Strategy & Impact Awards
At this year’s GovDelivery annual awards, you have the opportunity to expand your story beyond your organization and showcase your work on a national stage.
6 Ways to Leverage Pokémon Go for Community Engagement
Even if a connection between Pokémon Go and your organization’s work seems tenuous or non-existent, you can’t ignore how the game is captivating many people in your local community.
Pokémon Go: 3 Things for Government Nerds To Consider
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
Is the Next Generation of Government Citizen Services in Chat Bots?
The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.