The Public Is Still Skeptical Of Federal Digital Customer Experience
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
Citizen Engagement
Modern Technology Trends Help Transform Government
Government is increasingly riding the digital transformation wave with the adoption of sophisticated technology solutions that provide enhanced customer engagement, improved efficiency and lower costs.
How Do You Connect With Your Hardest to Reach Customers?
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
Make a Difference Through Listening
Listen to understand, not to speak. You will be a better person for it and others will be able to see the difference that you are trying to make.
Female Farmers Fight Water Pollution
Grassroots initiative works to empower women farmers to solve Midwest’s water pollution problem.
Struggling to Serve Your Customers? Turn to Congress
Communicating with Congress regularly presents a big opportunity for federal agencies to connect the public to the services, tools and products that provide great value.
How To Integrate Citizen-Focused Strategies at Your Agency
The government has some amazing programs. From health care to veterans’ programs to education and more, these programs can change people’s lives for the better. However, their success relies on people being able to understand how to access and take advantage of them. This is why digital communications and citizen engagement is so important.
3 Trends in Learning and Citizen Education Government Can Take Advantage Of
Three current and actionable learning trends that digital communicators can take advantage of to get their messages to more citizens.
Simple Steps Gov Can Take to Improve the Citizen Experience
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
Paradigm Shift: Engaging Citizens as Customers
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.