We are pleased to share the post below from NCDD supporting member Jennifer Wilding of Consensus. Jennifer and her team have been working to increase civility in Kansas City, and we wanted to share their simple yet powerful infographic on what KC residents told them officials can do to improve public engagement. Check out Consensus’Read… Read more »
When laptops first replaced desktops as the new, go-to digital device, being glued to your cubicle or home office while checking email suddenly became a thing of the past. Now that the number of people owning smartphones has rapidly increased and shows no signs of slowing down, we’re redefining what it means to be trulyRead… Read more »
Achieving agency missions becomes harder and more complex every minute. But with a limited budget, many agencies are stuck between the need to deliver new services and the cost of supporting old infrastructure. To break the cycle of dependence on proprietary systems and endless service contracts, agencies need simpler, widely compatible network infrastructure that empowersRead… Read more »
I’ve blogged about the need to be the grit in the oyster in comms and PR and to the need challenge. That scheme the chief executive has? It’s going to fail and you need to diplomatically warn them. That elected member who demands a press release? It’s down to you to tell them that won’tRead… Read more »
This post was originally published on Ideas & Execution. The role of technology and design in government is undergoing a significant change. As digital and mobile technology advance, user-centered design and open source platforms are changing from nice-to-haves to necessities in the public sector. There is growing recognition in public institutions that the slow paceRead… Read more »
“Emotional intelligence.” The phrase conjures the image of a therapist and a couch, but in reality being more emotionally intelligent you can help relieve stress, help you communicate effectively, help you empathize with others, overcome challenges, and defuse conflict. Being emotionally intelligent is one of the keys to mastering your career. Don’t believe the hype?Read… Read more »
There are three main phases to becoming a digital organization: digitization, digital engagement, and digital transformation. This post offers a lay oriented description and assessment of these phases. The objective is to help leaders who are digital rookies develop a conceptual foundation for understanding where their organizations have been, where they are, and – mostRead… Read more »
As GAO has produced reports over the years, we’ve used graphics to help showcase our findings. With innovations in how we publish our reports, our graphic style has changed dramatically over the past 30 years. The 1980s We used rapidograph pens and Letraset machines to set graphics into typewritten reports. This example of a graphicRead… Read more »
We’ve all seen an ambulance racing down the street, sirens blaring, weaving in and out of traffic. But sometimes in the rush to get to the hospital in the fastest way possible another tragedy can strike. In 2010, a medic, patient and passenger all died when the ambulance driver lost control on an icy roadRead… Read more »
For government, it’s easier than ever before to publish authoritative data. Below, three open data experts share how. In our latest GovLoop guide, Open Data and GIS: Better Understanding Our World, we explore a crucial element of the open data movement: geographic information systems (GIS). Time and again, we have seen how GIS facilitates governmentRead… Read more »