Building a Pivot-Ready Organization: A Cloud Culture
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
Communications
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
What Collaborative Technology for Government Should Look Like
As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.
Pitch to Win: Making Your Proposals Successful
Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »
How Software Would Transform a DoD Agency’s Harassment Case Management
Over the past few years, the number of alleged harassment claims in federal government has spiked. Case management software can help agencies digitize and simplify claims tracking, identify trends, and centralize critical case information.
How to Navigate a Difficult Convo With Your Boss
An article in MIT Sloan Management Review offers guidelines for challenging a superior in a way that keeps things constructive and helpful.
Digital Transformation: How Agencies Meet the Expanding Expectations of Constituents
Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.
Grow on the Job by Asking Good Questions
Exploring open-ended questions can help you and your team gain new insights and collaborate more effectively.
Pickleball Politics: Separating the Noise From the Signal Amid the Rise of America’s Latest Sports Obsession
Pickleball has sparked controversy in communities around the country — and is a metaphor for why, and how, government should listen to constituents.
Granicus Announces Finalists of 13th Annual Digital Government Awards
Granicus’ 2023 Digital Government Award winners demonstrate government’s commitment to serving and engaging citizens.