Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Communications
The Value of Building Trust and Community for New Hires in Any Workplace
Government management expert, Mika Cross, speaks with a colleague about how to help new hires get their feet under them.
Making Others Feel Good Is Not the Goal of Appreciation
Studies show that employees who feel appreciated at work are happier there, and that there’s a big disconnect between how well managers think they appreciate their employees and how employees actually feel. “Recognition,” after all, is not the same as “appreciation.”
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Take on Large-Scale Changes
Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.
Head off Hybrid Burnout
Many people are just trying to “get through” remote or hybrid work, hoping that the past will reappear. It won’t, a government expert told GovLoop recently, but there are ways to adjust to hybrid work’s peculiarities.
Is It You? Don’t Manage a Toxic Workplace: Detoxify It
Workplace culture may seem beyond your control, but if you’re a manager, you’re the one who can make a difference.
Communicate with Confidence in the Workplace
Do you ever speak to a coworker and wish you could have phrased yourself better? Here are five tips on how to communicate with confidence in the workplace.
Get Real About Work-Life Balance
In the Veterans Affairs Department, agency leaders have devised a way to attract and maintain a happy and productive workforce. Here’s how they did it.
Digital Workflows Can Be Transformative
Staying loyal to outdated, paper-based systems not only prevents an agency from getting ahead and delivering better customer experiences — it costs real money for public entities that need to watch their bottom lines.