The Little Things Matter
As I draw ever closer to my big retirement day, people keep asking me about what I’ve learned along the way. My answer is the little things matter!
Communications
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
How to Give Back in the New Year
We all can make a positive impact on our communities, and so as the New Year begins, we offer four ways for you to make a difference.
How NG911 Will Make Bases and Agencies Safer
Community emergency responders can have a hard time finding the caller on sprawling bases and agencies. Here’s a tool that can help.
Talk in Plain Language
To get buy-in for cybersecurity initiatives, don’t talk tech — speak simply.
Goal-Setting Tips from a Strategic Planning & Reporting Expert
This online training recap offers insight on how to feel included and invested in your agency’s goal-setting process.
GovLoop Readers Pin Quiet Quitting on Managers
GovLoop polled its readers for their thoughts on “quiet quitting” and “quiet firing” — what they are, what causes those circumstances, what agencies can do to make things better and whether those situations even exist. The survey results were intriguing, and said a lot about the role managers play.
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Civility and Respect in the Hybrid Workplace
Workforce transformation expert Mika Cross shares how we can treat each other with civility and respect in a remote workplace.