How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Communications
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Want a Bigger Impact? Partner With Other State Agencies That Share Your Goals
Cross-departmental collaboration is mutually beneficial. Competition may make you stronger, but collaboration makes you better.
Speak During Meetings to Demonstrate your Leadership Skills
If you’re invited to a meeting; showcase your leadership skills and speak up.
How YOU Can Be a Part of Organizational Change
More times than not, change will come your way, and not the other way around. So, how can you influence its direction and improve your agency?
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
Connecting Nontechnical Staff to Technology Projects
Here’s a limiting belief: Nontechnical teams in government cannot successfully lead technology projects.