How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
Communications
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
Your Plain Language Refresher
If you need a refresher on what plain language looks like in practice, this post offers some quick tips and best practices that you can incorporate into your own writing.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
Connecting Nontechnical Staff to Technology Projects
Here’s a limiting belief: Nontechnical teams in government cannot successfully lead technology projects.
Communicate with Confidence in the Workplace
Do you ever speak to a coworker and wish you could have phrased yourself better? Here are five tips on how to communicate with confidence in the workplace.
Remote Work Highlights Need for Seamless Collaboration
As many state and local government employees continue to work remotely, government has an opportunity to confront longstanding collaboration challenges and provide employees with the collaboration tools they need to get the job done, efficiently and effectively.
How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Know Your People : Generations in the Workplace
Surveys have shown that there are valid characteristics associated with each generation. Every generation brings positive traits to the workforce. Here are those attributes.
Building and Rebuilding Trust at Work
The issue of trust – or the lack thereof – is a common topic in our current culture. To understand why, we must first understand what trust is.