How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Communications
Know Your People : Generations in the Workplace
Surveys have shown that there are valid characteristics associated with each generation. Every generation brings positive traits to the workforce. Here are those attributes.
Building and Rebuilding Trust at Work
The issue of trust – or the lack thereof – is a common topic in our current culture. To understand why, we must first understand what trust is.
Tools to Support Workers and Improve Delivery of Essential Services
Whether working remotely or in the office, government employees are more efficient and effective when supported by robust collaboration tools.
911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
6 Key Tools For a Remote WorkForce
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
Getting the (Digital) Word Out to Small Businesses
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.
Using Contact Center-as-a-Service Technology for Better CX
CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.