Digital Technology for Better CX
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Digital Government
Providing Digital Forms for 24/7 Service
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
Delivering Impactful Services
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
Thinking Through Your Modernization Journey
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »
Guide: Leveraging AI to Enhance Citizen Services
Artificial intelligence is revolutionizing the way governments interact with citizens. From streamlining operations to enhancing citizen experiences, AI offers unprecedented opportunities to improve service delivery.
“She Wants the Titles to Be in Red.”
Artificial intelligence (AI) can alleviate the frustrating parts of your job and augment your current abilities. But there are areas that should remain AI-free.
A Guide to Mobile Security Threats
Is your agency aware of the four main types of mobile threats? Here’s a closer look and a few tips for reducing risk.
Overcome Common Human Resource Struggles
Learn how updating your human resource tools and technology can help agencies rise to the challenge of getting (and keeping) new hires.
Process Improvement Through AI: Enhancing Federal Agency Operations
AI can be a game-changer for agencies looking to enhance their operations and better serve constituents.
Tampa Mapped Its Most Dangerous Roads to Reduce Deadly Incidents
In Tampa, GIS technology was used to model hazardous traffic corridors. With pedestrians especially at risk of death and injury, leaders wanted to find root causes and design solutions with equity in mind.