How to Cultivate High-Performing, Collaborative Teams
In state and local government, where the ability to deliver high-quality programs hinges on the close collaboration of teams across an organization.
Digital Government
Section 508 Is Only the Start of Accessibility
Section 508 requires that all government communications and information are accessible to people with disabilities. But what happens outside official communications is also crucial for accessibility.
How the Modern Data Center Raises the Stakes for Network Reliability
Given the complexity of the modern data center, agencies must rely on automation to strengthen network reliability.
Is Your Public Messaging Creating Confusion? Here’s How to Fix It
Mixed messaging can undercut all the hard work that goes into agency programs and initiatives. Learn the five simple steps your government agency or public-sector organization can take to make sure communications are consistent and clear.
Building a Data-Driven Culture in Government
Data is central to countless government modernization initiatives, whether it be the comprehensive overhaul of new agency data governance, feeding public-facing dashboards, or the training of an AI model. But nearly as important as data itself is the culture that surrounds it. That’s why it’s imperative for all government teams — not just IT teams… Read more »
Leverage Your ROPE Bridge
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Digital Technology for Better CX
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Providing Digital Forms for 24/7 Service
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
Delivering Impactful Services
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
Thinking Through Your Modernization Journey
Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. That means you must implement security measures that protects sensitive data from unauthorized access.Read… Read more »