The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
Digital Government
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
8 Best Practices for Virtual Collaboration and Training
GovLoop spoke to federal and state thought leaders about how their agencies are successfully collaborating and training virtually.
How a Human-Centric Approach Can Boost Security
Cybersecurity solutions based on perimeter defense are no longer adequate. Cloud, the explosion of IoT endpoints, and telework call for zero trust.
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
North Carolina Breaks Down the Digital Divide
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
Civility and Respect in the Hybrid Workplace
Workforce transformation expert Mika Cross shares how we can treat each other with civility and respect in a remote workplace.
Best in Gov Virtual Summit: Celebrating Public Sector Achievements
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
How Voice Recognition Can Improve Constituent Satisfaction
Voice recognition can improve engagement, security, and both employee and constituent experiences.
The Link Between Experience and Trust
When digital services are simple, fast and reliable, they build trust in government. It’s crucial to understand that link, and how technology can help agencies fulfill their missions while protecting against identity theft and other cyber vulnerabilities.