Creating a Data-Driven Culture to Support AI and Machine Learning
More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Digital Government
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
What Your Agency May Be Overlooking in Its Cybersecurity
Protocols such as zero trust and identity management aren’t new in the world of cybersecurity. What’s new, and driving urgency, is the cyber threat landscape.
Paper Is Draining Your Talent: Digitize Spend
Management Instead
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.
How to Build Innovation Into Service Delivery
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Tips for Securing Elections, From Experts Who Know
Much of good election security is also just good cybersecurity. Lessons learned in recent years point the way to best practices for government at all levels.