Data’s Usefulness, And Lack of Availability, Tracking Police Use of Force
While local departments steward their own files, journalists and nonprofits maintain the most complete statistics on police use of force nationally.
Digital Government
Business Resiliency & Research: Resources to help Agencies Assess the Impact of COVID-19
Agencies have spent countless hours responding to the COVID-19 pandemic. Now is the time for agencies to shift their focus to resiliency efforts.
Mapping Out Digital Transformation With a DevOps Culture
Like everything in today’s modern, fast-paced world, the landscape of government services is rapidly shifting and changing. This is especially true when it comes to agencies’ digital footprints.
How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
How a City in Nevada Eased Telework Pain
For the City of Sparks, Nevada, the first two weeks of remote work hurt a little.
Remote Work and Learning from COVID-19
The COVID-19 pandemic has taught organizations ranging from the Air Force to Dell valuable lessons about working remotely.
4 Ways to Protect Your Data from Cyberthreats
These tips will help agencies at every level keep their sensitive citizen data safe from major cyberthreats such as ransomare.
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
How Agencies Can Protect Data and Enhance Cybersecurity
Cybercriminals see new opportunities to attack agencies by exploiting unsecured cloud-based services that were deployed as part of the shift to remote-work.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.