Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
Digital Government
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
5 Strategic Considerations for Successful IT Modernization in Your Agency’s Enterprise
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Yorba Linda Revamps Website, Launches Mobile Tracker
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
Federal Data Strategy Finally Released: What You Need to Know
The timeline has been postponed and drawn out, but after much anticipation, Federal Chief Information Officer Suzette Kent officially unveiled the Federal Data Strategy on Tuesday.
Automating Migration Might Be the Answer to Your Cloud Challenges
Cloud migration is more than just a technical change. It is a transformative process that moves beyond the traditionally accepted mindset of infrastructure as a physical asset.
Enhancing Citizen Digital Experiences With Data Insights
What propels true transformation is understanding what citizens want from government services and how technology and process improvements can meet those needs.