What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
Digital Government
As Cyberattacks Persist, State and Local Governments Look for Federal Support
Cyberattacks on state and local governments continue making headlines because of their detrimental consequences on constituents. At a recent House hearing, experts asked the federal government for better resources to prevent and mitigate threats.
Unifying Digital Workspaces in Hybrid Multi-Clouds
Digital Workspaces combine cloud computing and legacy IT across multiple clouds to keep using traditional technology while adding cloud’s flexibility.
Managing Your Risk in the Cloud With Key Controls
Key controls represent methods for managing vulnerabilities and reducing and mitigating risk. Subsequently, key controls boost cloud security for agencies.
To Meet Human Needs, Think Human-Centric
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
Tapping into Human Emotion Could Solve USAJobs’ Poor CX
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Changing the Game in a New Way with Cloud
Cloud helps agencies innovate more quickly, be more efficient, save money, and provide better services. Cloud even helps satellites in space.
Financial Management for the Future: How Government Can Evolve to Meet the Demands of a Digital World
Government can leverage emerging technologies and processes to modernize financial systems. Here’s how.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.