In Praise of Grinders: They Get The Job Done
Why does everyone have to move up constantly? What is wrong with staying in a place where you’re happy, and doing good work every day?
Human Resources
How Is Government Modernizing Recruiting?
Agencies are running with the wrenches thrown at them by modernizing how they recruit and hire talent during the pandemic.
Why Diversity Is Critical to the Success of Any Organization
A commitment to social justice starts with an organization’s internal policies and practices.
11 Questions to Ask When Interviewing for a New Position
Check out these 11 questions to ask during your interview to stand out as a candidate and better understand the qualities of the position.
COVID-19: Lessons Learned About Workforce Behavior
Behavioral data analyzes behavior using cognitive, cultural and other related information. Here are three lessons learned from the COVID-19 about this data.
6 Months Later: Telework Largely a Plus, GovLoop Survey Finds
By the count of a recent GovLoop survey, public service has held up pretty well six months later considering the unscripted, tumultuous changes of COVID-19.
Against COVID-19, SBA Leveraged Agility, Innovation
A lesson from the Small Business Administration’s experience is that ongoing initiatives toward IT modernization tend to prepare agencies for unexpected emergencies.
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
Improve CX From the Inside Out: Engaged vs. Satisfied Employees
What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?
Make Inclusion Your CX Superpower
Inclusion ensures that people’s words, views and ideas carry weight as collective decisions are made about how to serve a diverse public. In this section, we share examples of how agencies are embracing inclusion.
