Communities of Practice: An Amazing Tool for Your Toolbox
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
Professional Development
October’s Online Training Lineup
The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up. From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full dayRead… Read more »
Tips for Effective 1:1 Meetings
As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Below are a few key takeaways and the recording with JeanineRead… Read more »
It’s Time to Break Out at NextGen
The NextGen Government Training Virtual Summit is just around the corner, and it’s time to start thinking about which breakout sessions you’d like to attend! During the free, all-day online professional development seminar on Wednesday, Oct. 22 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT, there are two opportunities to attend breakout sessions, with topicsRead… Read more »
Welcome Back, NextGen Nation!
We’re gearing up for another NextGen Government Training Virtual Summit, where more than 2,000 public sector employees will come together for a day of free online professional development! Held on Wednesday, Oct. 22, we’ll be bringing in government and industry experts to share their expertise on a wide range of topics, from writing AI promptsRead… Read more »
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Too Many Sticky Notes? Try This Tool for Better Organization
By tapping this organizational tool, you will have a sparkling clean desk and office. Never again will you drown in the sticky note sea.
Engaging an Unengaged Team
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
September’s Online Training Schedule
School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. Take a look atRead… Read more »
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »