Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Project Management
First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Habit #4: Make Good Choices
Sometimes what’s intended to improve productivity slows things down instead. Here’s how to avoid those mistakes and make changes that really help.
Some Favorite Productivity Hacks
We asked six of our experts for their favorite productivity hack — one simple, memorable tactic for accomplishing more. Here’s what they said.
5 Steps to Personal Productivity
To unlock your personal productivity and really get things done, you need a plan. Follow these five steps to make a weekly plan that makes your projects achievable and helps you be as productive as possible.
Strategic Planning or Strategery: 10 Lessons Learned from Governmental Public Health Strategic Planning
A strategic plan can be an effective tool for advancing an agency’s goals — assuming the agencies avoid certain pitfalls.
Finding Data Catalogs Drive Agency Missions
Data catalogs give agencies more and better opportunities to solve mission-critical problems, avoid costly errors, and empower employees to work better.
Project Management to Product Management: Making the Move
It’s more than a change in terminology. Product management makes it easier to stay on track and produce results that work.
How to Rebuild Construction Estimates From the Ground Up
Machine learning and other tech advancements make construction cost estimates easier and more accurate. Here are some points to consider.
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.