In February, Rasmussen Reports released a poll that found that only 21% of Americans feel that their government has their consent. This is despite the fact that we have more communications channels with our government than any time in American History. So how do we fix this? There are three solutions: first, we need toRead… Read more »
AIIM are conducting a survey about Electronic Records Management products, and need some help with ratings from users. If you can help us out, will take approximately 5 minutes to complete, and we have an iPad to giveaway to a lucky participant. The survey is available at http://www.zoomerang.com/Survey/WEB22B4HME4F3F We have also this year launched anRead… Read more »
Are there lessons from the use of Public Service Agreements over the past decade in the UK for the implementation of the Obama Administration’s High Priority Performance Goals? Volumes have been written on how to develop performance measures and targets. However, comparatively little has been written on how to use measures to monitor or manage.Read… Read more »
Here are some of the articles we read this week that caught our attention at the IBM Center for the Business of Government. Feel free to send me anything you think we’ve missed! Gadi Ben-Yehuda AP: Blacks and Women Talk and Text More – What does this mean for government outreach efforts that use digitalRead… Read more »
I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – thatRead… Read more »
Exponential growth: Max Cacas: Feds flock to web app to create short links Alex Howard: How can government adapt to exponential technological change? Ingrid Koehler: 100 examples of social media and open data in localgov Lewis Shepherd: Free Tools for the New Scientific Revolution Jason Magder: Group calls on Montreal to join open data movementRead… Read more »
Free yourself from the shackles of too much paper. Win a Kodak scanner. Here’s how. Do co-workers place orange cones around your cubicle? Can they see you when they stop by for a visit? Do you have piles (you’ll say stacks) of – paper, magazines, newspapers, spreadsheets, a report on greenbar paper from 1989 –Read… Read more »
Today’s radio show provided some good insights on the work going on in Michigan that should benefit the State’s citizens as well as research on social media in general. Give a listen, I hope you find this useful. Listen to internet radio with Social Ecosystem Lab on Blog Talk Radio
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
It was an exciting time this last spring as we looked over the applications for the Extreme Job Search Makeover. While we had many entries, one that stood out to us captured the essence of what many security cleared job professionals were grappling with. “Please tell us why you are in need of an ExtremeRead… Read more »